Customers want to know that their needs will be taken care of. That seems like common sense, but as companies grow larger and get busier, they can lose sight of what matters the most. At R&H, our customers are the ones who gave us the opportunities to become what we are today, and we don’t plan to forget that.
It’s easy to get lost in the day to day busyness. Meetings, managing, projects, etc. However, one of the most important, if not the most important jobs a company has is taking care of their customers. Without them, they aren’t a business. The customer wants to know that they can rely on their suppliers so they can take care of their own customers as well. The need to be able to get responses right away to their problems. They need the full attention and expertise of their supplier base to solve issues quickly and thoroughly. They also need to know that their suppliers plan on being around for a long while, so they don’t get blind sided by supply chain interruptions if a company suddenly goes out of business.
At R&H, we make sure our customers get that personal touch that some companies lose as they get bigger and busier. The personal relationships that we’ve developed with our customers have allowed us to form strong, long-lasting partnerships the benefit all parties involved. As we grow, we know who we have to thank for that growth and will not forget it. We are constantly investing in new technology and in our people so that we will be able serve our customers for years to come.